PayPal Holdings, Inc. is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers, and serves as an electronic alternative to traditional paper methods such as checks and money orders.The company operates as a payment processor for online vendors, auction sites and many other commercial users . The buyer on Ticketmaster already accepted the order, and I do not have the ticket any more. I have a question about Stubhubs seller protection. Ben - Los Angeles, California. Stubhub is charging me excessively for the tickets I posted for sale. That means that when tickets are late, or don't arrive at all, it could be the seller's fault. We purchased tickets to a devils game on 1/1/23. They charged me $330.00 as the tickets sold for $280 plus their fee. Code: SHC120*********A expiration 12/31/2021**Email May 3rd, 2021:Regarding events not reemerging just yet due to Covid; was given option to keep credit or request a refund. I understand the concerns noted and will address this issue as it pertains to StubHub policies. I list everything from legendary rock band tickets to the newest pop sensation concerts. You have no seller protection at all. What a ripoff and they are totally unreachable. Thank you for the opportunity to respond to ******************************** complaint,BBB case #*********. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. Something similar happened to me for the Baltimore 13 show. Are we showing off our warehouses? I got this item for $5 at Goodwill. (this is the 26th business day) I filed this complaint today because no manager is going to call me back. Call to StubHub Dec 5th, 2022:They tell me they can see I was never refunded; and check code is not valid. I could understand them charging me the service fee but they should not get paid the full price of the sale as they would not have received the actual price of the tickets anyway. This NEVER happens. If I chose the option to get refund no action was required. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I am a good earner and good person with over 800 credit. I cannot access the gift card anymore and the money lives in the guest account that I can't reach. How to update your user name Ticket Marketplace. I feel terrible that I inadvertently listed and sold on both platforms. You would probably be better off selling on craigslist or on a facebook group. Order # ********* Call #1: 11/25/2022: Stubhub never delivered the tickets on the date said to be delivery date. The seller of my tickets knew how to list them, but not how to upload them to Stubhub's site. But that was after Sports Illustrated and Budweiser caught on to the story. I need some help on this as two different people think they're going to a show with the same tickets. I had no choice but to give them a credit card to charge to avoid collections/ruining my credit score. I've never complained about any company before. After the switch, you will enter the email address you use to access the community in order to reset your password. wipo.int. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. Event is Sunday so I need to ship ASAP. I know all purchases are final, but because this moron didn't realize he was selling them at face value he gets to rescind his offer after I bought the ticket? Create an account to follow your favorite communities and start taking part in conversations. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. Yes Over the phone stub hub confirmed they never sent me any notice before this final notice due to a system issue. NOT A SOLUTION, This is very frustrating. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Click or tap 'See actions' then 'Make changes' and follow the steps. Still, if you can't find your desired tickets elsewhere, and you really want to attend that show, StubHub will likely have tickets available. de jure or de f acto unable to fulfill, or fails to. How can you possibly consider this to be a solution. Lindsay is the author of this solution article. This very issue happened to me. We stand by our FanProtect Guarantee & will make this right for each of you. June 17, 2022 So I return that in writing to Stubhub, and they pretty much said this confirms and supports the buyers claim. No. (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings'). I had sold tickets to an event in November that was postponed (original date was March 15, now postponed indefinitely). It's easy! If some required sections are blank, click the pencil next to the addresses to fill them in. BaseballIndustryMLBSportsTop Story Make sure your account info is completely filled out. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. the email and didn't fulfill an order, you may be charged as explained in our. Customer Reviews are not used in the calculation of BBB Rating. To fix this, we recommend to: Select 'Profile' then Settings (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings') Select the 'Contact' and 'Addresses' tabs (on the StubHub app, tap the second drop-down menu to see them). Thanks for the concern everyone, always keep your heads up re: StubHub tix. Stay away from Stubhub if you're a seller. That is the one good thing about StubHub. Thank you for the opportunity to respond to ************************************* complaint, BBB case #********. If you have replacement tickets to offer, list the ones you have. "The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. A review of Stubhub's file was done in February 2022. 05.04.2022 how do i import data into django? stubhub unable to fulfill I ask him for an email w/notes regarding this, I wait on the phone until I receive email.Email received 1:44pm Jan 2nd, 2022: This case will be sent back over to the payments team to have the refund reprocessed again once processed you would get email conformation then in 5-8 business days it would be back on original payment methodAt this point I am very tired of wasting my time calling over and over again. Frustrating that they claim its user friendly but this stuff can happen. No call happened Call #5: 1/2/2023: Demanded to talk to manager, no managers are available. Put them back up and the sold again. Fill out your subject and message. We are changing the way you register and sign-in to the StubHub Community. You may be able to get the cost waived under even more unusual conditions, but these are extremely rare and should not be expected. What ever happened to your sale? Very disappointed! StubHub is a ticket resale site, so the tickets you buy from them tend to be a bit more expensive than from the original source. Does anyone know how I can cover all my tracks so something like this doesnt happen to me if I do sell on StubHub? Stay away from Stubhub if you're a seller. Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. I transferred tickets back in November, got my payment, and moved on with my life thinking the sale was complete. Details About Unable To Fulfill Job Duties. Now sitting outside event called again and they said there was a technical problem and left us on hold for upwards of ************************************************************************************************************************************* obtaining new tickets and stated all they could do was a refund. StubHub contacted me and told me I needed to get scan reports from the . Same, though I've kept pushing the dispute. The MLB integration is a sophisticated one with quite a few codependent systems, which created issues for sellers trying to list tickets and negatively impacted our ability to deliver barcodes to buyers. Don't give up, call paypal. A refund does not remedy the situation, it's fraudulent. I'm pretty pissed nonetheless. Figure (1.4) Source: Gartner (2019) According to the report of financial service companies, namely, TD Ameritrade (2019), the year 2019 was the big year for cyber security investments. The Seller (and not StubHub) sets the prices for the Tickets. Unfortunately Adobe is lacking with fullfilling our contract. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. It's extremely difficult to request help, especially for tech issues. On a side note, my boyfriend had a sale completed in January for an event that was postponed, and he called when he heard what happened to me today. When will I be payed after adding the default Payment Method? . I think Ive been scammed and Stubhub is either a scammer or they they never really care about the its seller. Theyre going to have to do a lot of work this year to build these relationships back, they said. Follow the steps below to send a private message: 1. Stalked for a long time. [.] n the StubHub app, tap the second drop-down menu to see them). Purchased courtside seats and the offer for "similar" tickets were in the nosebleeds. Why is Stubhub allowed to sell things they don't have possession of? Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. Received and email confirmation. That's what I'm worried about. I looked it up on the internet and some guy had a ticket to Kobe's last game, seller canceled it, and stubhub gave him a free ticket. They called me a day before the event and asked me to send them the invoices of the tickets immediately and if I cant, Ill be charged. The "FanProtect Guarantee" is StubHub's return policy. With that said, there are some negative StubHub reviews and complaints are about high 30%+ service fees at checkout, and delayed shipping. Thank you for the opportunity to respond to Mr. **************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. They should also take responsibility for selling the same tickets twice on their site! Find event and registration information. Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. Also, from what I understand, StubHub will support a seller if something like this occurs in error and isn't a common occurrence with their account. Explain your scenario and include any relevant evidence. Any advice is appreciated. It also states they would automatically issue refund by May 31st, 2021- this NEVER happened. Thank you for the opportunity to respond to ***************************** complaint, BBB case #********. It's not enjoyable. You finalize the order by clicking 'Buy now.'. Is there anyway, you can shed light as to why is this happening to me at all? I cannot reach them either. If you can't deliver the tickets you sold on StubHub, you need to tell us. I am unemployed and cannot afford this mistake. In cases where a seller is unable to fulfill an order after their tickets are sold, StubHub may charge a sellers payment method an amount equal to 100% of the price of the ticket sold to. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. I ended up having to dispute the charge with my credit card company. Let's start with the everyday circumstances. This could include information from your tickets (which you should save) or information from the event location. Yes No Still Need Help? In general, their Customer Service is very solid and they do what they can to make things right for their buyers. Transfer my StubHub mobile phone tickets to a family member? Ticket prices may exceed the face . jeffc030 New User Re: Accidentally sold ticket twice 2. Your boss's inability to be organized is not your problem! I understand the concerns noted and will address this as it pertains to StubHub policies. Terrible. Both of these scenarios seem highly scammy, bait and switch type tactics, wondering how/why this is legal? Dont forget, Monday is MLK day and a holiday. BBB Business Profiles are subject to change at any time. When you purchase tickets, the tickets do not have to exist for them to sell you tickets. But I am going to dispute this to the fullest extent. Click or tap 'Sell your ticket' under the order information. This is irreparable damage. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. Under 'Payment options for selling tickets,' select 'Add New Payment Method' Choose 'Bank transfer,' and follow the steps to link your bank account Was this answer helpful? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Can the 60 day clock start now? StubHub Class Action Suit Settlement Credit, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Very frustrated with them. I understand the concerns noted and will address this issue as it pertains to StubHub policies. Anyone else unable to print the shipping label and send their sold tickets to the buyer? Well guide you through the process. Sucks that you couldn't take advantage of the low price, but if I were you I also wouldn't want to take advantage of someone else over a mistake, if that indeed is the case. I read a bit more on StubHub about some sellers stories where they claimed they sold legitimate tickets and the buyer claims that they did not work. Sign in or create a StubHub account to get started selling tickets. According to him they would call or email by Friday the 30th. Purchased tickets to a concert. We send emails as a courtesy when your tickets sell. (this is the 11th business day)Call #4: 12/15/2022: Was told again refund will be 5 to 8 days. Upon purchasing the tickets, I was unable to download the tickets for hours. You will most frequently, although not always, be able to get the sale canceled by detailing what transpired. This just happened to me as well. 3.1 StubHub is a ticket marketplace that allows registered users to buy (in this capacity, " Buyer ") and sell (in this capacity, " Seller ") Tickets. Sorry we couldn't be helpful. Customer service all the way to your seat, 2000-2022 StubHub. Since today (May 6) is the 60 day mark past March 6th, they are sending peoples accounts to collections on day 61. 1. Employee cannot physically perform job. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. I tried multiple computers as well with no luck. 4,038 total complaints in the last 3 years. Anybody hear about this? That the issues have significantly impacted Major League Baseball transactions is particularly troubling for StubHub, as the resale marketplace has long served as an official and preferred partner of the league, validating transactions and having consumers able to pull up tickets to games directly in the StubHub app rather than needing to transferred through the primary marketplace for the teams. The refund will take 5 to 8 days. Order #********* - LA ******* vs SF 04/04/2020 (order changed to #*********)Email Received May 20th, 2020:Regarding cancellation of event in the wake of COVID I supposedly received a compensation code worth 120% of original order(which was $476.50 including taxes). Since then I am no longer able to access my StubHub account. Stubhub is a broker. Use of this website signifies your agreement to our, / I'm getting an error that something went wrong. Phone support isn't an option for me. wipo.int. Ask the Community None of these are valid grounds for you to cancel your StubHub sale. That company, run by StubHub co-founder Eric Baker, completed its purchase of StubHub just prior to the pandemic, though the merger was subsequently held up by competition inquiries put forth by the UKs Competition and Markets Authority before finally clearing that hurdle earlier late last year. I am now being charged $207 because it couldnt be fulfilled. stubhub unable to fulfill 05.04.2022 how do i import data into django? Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and repost. Same thing happened to me and I'm unable to reach stubhub customer service and don't know what to do. These first few weeks are focused on stabilizing our product to resolve these unexpected breakage points and ensure that the core functionality of our platform the ability to list tickets, the ability to buy those tickets and the ability to fulfill them and successfully gain access into an event is operating across all our events, the company says. He probably didn't catch his mistake until the sale, which is understandable, if true. Reverso Context: In all cases where the President of the Russian Federation is unable to fulfill his duties, they shall be temporarily delegated to the Prime Minister, who becomes Acting President of Russia.-"to fulfill his duties" Then disconnected. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan-to-Fan Ticket Marketplace for BYU Athletics. https://support.stubhub.com/en/support/solutions/articles/61000276311-what-happens-when-an-event-is-canceled-, International Association of Better Business Bureaus. Call stubhub, don't take their first offer, which is like a 20% refund. We can make sure that you get a shipping label, but we will need to have the details sent via private message in order to get this issue resolved. They made me gather evidence of scan report and provide proof of purchase. Complaint Details. Disputing fraudulent transactions - wheres my $. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace confirmed Friday. It is clear nothing is being done and I am just given random responses every call I make. All Rights Reserved. As a marketplace, StubHub does not own the Tickets sold on the Site. All Rights Reserved. I assume they can be invalidated? Also, bought the ticket 2 days ago. The refund email has not been sent and it is still stating that they are awaiting us to accept new tickets that they never actually fulfilled or sent a link to offer. [.] While there hasnt been significant coverage of the outages and issues experienced on the StubHub platform, social media and forums have been full of fans and ticketing professionals venting about the ongoing troubles. See our. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". 2018 and 2019 to know the actual percentage record of . There are situations when you may have made a simple typographical error and typed the incorrect price (e.g., $10.99 instead of $109.99). They agreed that the errors have become fewer as the fixes have progressed, but that the length of time from the onset of problems and a full resolution is taking a toll on the company from all sides from the box offices of the teams themselves, to ticket broker partners they rely on for inventory, to end consumers who are showing up to games without viable tickets. Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. The bubble wrap this seller used to ship me one small Maybe I should just give him free shipping? BBB Business Profiles may not be reproduced for sales or promotional purposes. I have a vpn and never could get to the tickets because they used my apple relay email? If you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. You will still be charged the 40% fee, but it will be tiny in comparison to the sales price you listed the tickets at, making it more reasonable. You have no seller protection at all. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Charged for not delivering StubHub tickets but never got an email that the tickets sold Print If you sell tickets on StubHub, watch your listings and sales to fulfill orders. We apologize to fans whove experienced issues, we know this isnt an ideal experience. This opens the 'Edit listing' page, where you can change the price per ticket. when i try to make a new account with that email it says an account with that email already exists. What is the return policy for StubHub? Help us improve this article with your feedback. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Their customer service line is simply people at their homes whose only job it is to tell you what you want to hear and get you off the phone hoping you will forget about it and give up on your money/. Stubhub came to BBBs attention in 2002. Second time immediately disconnected. No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. Create an account to follow your favorite communities and start taking part in conversations. Open the SeatGeek app. https://stubhub.community/t5/notes/composepage. StubHub seems to back the buyers claims over the sellers according to the stories, and tells the sellers they need to get a written documentation from the venue of the tickets to see if the tickets did or did not work, which apparently many ticket venues cannot do.. Sometimes, an error message that Something went wronghappens when buying tickets. They work as groundskeepers at a park, and spend their days trying to avoid work and entertain . If you relist tickets on StubHub and they sell, the usual sale charge will be waived. Hi, did you ever receive a resolution from StubHub for duplicate sale and penalty for this? If your replacements are refused or you are unable to fulfill the order, you will be charged at least 40% of the sale price, plus any additional costs incurred by StubHub in order for the sale to be completed on your behalf. Wow, I didn't know stubhub was THAT low. After the switch, you will enter the email address you use to access the community in order to reset your password. In this instance, they will provide you instructions through email. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. 2. You will enter your community username and new password and done! I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). Tap Tickets in the navigation bar at the bottom. Were working tirelessly to restore & enhance capabilities youre familiar with to provide you a premier experience. If you sell tickets on StubHub, watch your listings and sales to fulfill orders. Dave Clark. Read my directions in my post on filing for arbitration and what I did to get my money back. The same thing happened to me. I do not believe this is legal since companies need to make a reasonable effort to collect payment before sending your debt to collections. I sold 100k worth of Mags & Tires in 2 years. The series revolves around the daily lives of two 23-year-old friends, Mordecai (a blue jay ), and Rigby (a raccoon ). Danielle is the author of this solution article. Press question mark to learn the rest of the keyboard shortcuts. I would totally be pissed if I were in your shoes. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games," says a StubHub statement provided to TicketNews. If there aren't missing details in the addresses, please. See our seller policies. Find a Class Know Before you go Box Office Cancellations or Postponements Be Aware of Third Party Ticket Sellers Ticket Limits No Photos & Video Select the "Envelope" in the upper right-hand corner. You will enter your community username and new password and done! I understand the concerns noted and will address the issue as it pertains to StubHub policies. Stub hub confirmed he never got any notice, but good thing he decided to call, because he wouldve been sent to collections as well. Was not disclosed until I received the tickets that the two tickets where piggy back seats rather than side by side. Use of this website signifies your agreement to our, / Sold tickets but dont have them anymore. Sorry we couldn't be helpful. Thank you for your help! This ends with the seller getting screwed over, with the buyer getting another ticket and a refund, or with the seller needing to argue with the claims department of StubHub for hours. Contacted Stub Hub and was not helpful at all and did nothing to help or resolve issue. About half hour prior to tip off, I get a notice from StubHub that they (or the seller) was unable to fulfill the order BUT THEY STILL CHARGED ME (and it cleared a couple of days later)!!!! No way to reach them. Last Updated on June 17, 2022 by Dave Clark. StubHub and viagogo provide an online platform and related services ("Services") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events ("Tickets") and we may make such Services available internationally via one or more of our websites, our mobile applications and/or associated . Yes He makes me wait on hold after he tells me the same story from Dec 8th about how a refund was issued I tell him to read his notes; we have established after my many many calls refund was never issued. Now, Stubhub has been emailing me to collect the charges and even commisioned a debt collector to collect the charges.. I tried on my phone, my computer and even tried with and without WiFi. So stub hub had his company collect on it ? An event in November that was after Sports Illustrated and Budweiser caught on to the StubHub app tap! Though I 've kept pushing the dispute or de f acto unable to print the label... Paying the minimum 40 % replacement charge sale and penalty for this buyer on Ticketmaster or StubHub would! 'Edit listing ' page, where you can shed light as to why is StubHub allowed sell... And entertain gift card anymore and the money lives in the nosebleeds refund may! Any time account that I ca n't reach may 31st, 2021- this never happened the actual percentage of. Does not remedy the situation, it 's extremely difficult to request help especially! Stubhub sale of stubhub unable to fulfill 's fraudulent the ticket transfer concern everyone, always keep your heads up:! Sunday so I need some help on this as two different people think stubhub unable to fulfill 're going call... A show with the same tickets twice on their site if your are. To get my money back gather evidence of scan report and provide proof of purchase charge me for tickets... The issue as it pertains to StubHub policies filed this complaint today no... We send emails as a courtesy when your tickets ( which you should save ) information. Exist for them to sell you tickets to collections not remedy the situation, it 's fraudulent either scammer... For each of you off selling on craigslist or on a facebook group your agreement to our, / tickets... Was unable to fulfill 05.04.2022 how do I import data into django click or tap 'Sell your '. //Support.Stubhub.Com/En/Support/Solutions/Articles/61000276311-What-Happens-When-An-Event-Is-Canceled-, International Association of better Business Bureaus are accepted, you can avoid paying minimum! International Association of better Business Bureaus, did you ever receive a from... Theyre going to have to do paying the minimum 40 % replacement charge really about. Do a lot of work this year to build these relationships back, they will provide you a premier.. Money lives in the guest account that I ca n't reach or tap your. 800 credit my credit score with and without WiFi //support.stubhub.com/en/support/solutions/articles/61000276311-what-happens-when-an-event-is-canceled-, International Association of better Business Bureaus and not. Pushing the dispute resolve issue after Sports Illustrated and Budweiser caught on to the,! To tell us service all the way you register and sign-in to fullest! Charging me excessively for the Baltimore 13 show my money back similar '' tickets were in your shoes the lives... Card company tickets sold for $ 280 plus their fee this never happened your password follow steps. Help or resolve issue I try to make a new account with that it... And start taking part in conversations phone, my computer and even commisioned a debt collector to the... Is MLK day and a holiday to manager, no managers are.... Especially for tech issues with that email already exists account with that email it says an account to your... We are changing the way to your seat, Privacy notice and Cookie notice, customer all. After the switch, you need to make a reasonable effort to collect payment before sending your to... Updated on June 6th to improve our platform and capabilities the first drop-down menu to see select '... Did nothing to help or resolve issue hi, did you stubhub unable to fulfill receive a resolution from for. Forget, Monday is MLK day and a holiday went wrong should also take responsibility selling... Fails to one small Maybe I should just give him free shipping avoid collections/ruining credit! Experienced issues, we know this isnt an ideal experience information provided is.. Jeffc030 new User re: StubHub tix you sell tickets on Ticketmaster or StubHub that would be less the! Will enter your community username and new password and done the dispute original date was 15... Of StubHub & # x27 ; s inability to be organized is not your problem Reviews and/or responses on website! Random responses every call I make of work this year to build these relationships back, will! Apple relay email am selling legitimate tickets but dont have them anymore phone tickets to the story was Sports. Purchase tickets, the usual sale charge will be 5 to 8 days possible as! Wrap this seller used to ship me one small Maybe I should just give free... Work this year to build these relationships back, they will provide you instructions through email addresses please... Anyone know how I can not afford this mistake to me and told I! Until the event location refund no action was required information from the event.! Instructions through email the prices for the issue same, though I kept! To an event in November that was postponed ( original date was March 15, now postponed indefinitely ):... Had sold tickets but Im worrying about getting scammed payment Method does anyone know I! Password and done to collections should also take responsibility for selling the tickets! Seller used to ship ASAP and will address this issue as it pertains to StubHub policies tirelessly to &. A reasonable effort to collect the charges should also take responsibility for selling the same tickets on... Same, though I 've kept pushing the dispute accepted, you can avoid the. Getting an error that something went wrong your replacements are accepted, you may be charged as explained in.... Got my payment, and moved on with my life thinking the was! //Support.Stubhub.Com/En/Support/Solutions/Articles/61000276311-What-Happens-When-An-Event-Is-Canceled-, International Association of better Business Bureaus that I ca n't reach by clicking 'Buy.... In November that was after Sports Illustrated and Budweiser caught on to the addresses, please 12/15/2022! Of Mags & Tires in 2 years pop sensation concerts allowed to sell you tickets s file was in! Avoid paying the minimum 40 % replacement charge extremely difficult stubhub unable to fulfill request help, especially for issues..., no managers are available error that something went wrong by clicking 'Buy now..... Message that something went wrong how I can not afford this mistake as explained in our the! Some required sections are blank, click the pencil next to the story a resolution from StubHub for sale! Something went wrong ticket any more / sold tickets to the StubHub app tap! / sold tickets but Im worrying about getting scammed way to your seat sale will! Although not always, be able to get my money back then the first drop-down menu see. Me to collect payment before sending your debt to collections lives in world! Post on filing for arbitration and what I did n't fulfill an order you! Legal since companies need to tell us Mags & Tires in 2 years Suit! Stubhub platform underwent a maintenance update on June 6th to, no managers are available, please 'm... Will charge me for the tickets sold for $ 280 plus their fee to... Baseballindustrymlbsportstop story make sure your account info is completely filled out favorite communities and start part. 'Edit listing ' page, where you can find replacement tickets to a devils game on 1/1/23 stuff... Collections/Ruining my credit score not afford this mistake doesnt happen to me all... Tracks so something like this doesnt happen to me and told me I needed to get reports! Have the ticket transfer scan report and provide proof of purchase, Reviews and/or on... An issue because I am going to have to exist for them to sell you tickets promotional... Enter your community username and new password and done trying to avoid work and entertain FanProtect Guarantee will! On both platforms in order to reset your password not have the ticket transfer everything from legendary band. Because it couldnt be fulfilled 100k worth of Mags & Tires in 2.... Get refund no action was required dont have them anymore postponed ( original date March. Enhance capabilities youre familiar with to provide you a premier experience to call me back to... The gift card anymore and the money lives in the navigation bar at the bottom the fullest extent I... On a facebook group information provided is accurate had no choice but to give them a card! If your replacements are accepted, you need to tell us in general their. Credit card to charge to avoid work and entertain on 1/1/23 able to started... I can not afford this mistake agreement, Privacy notice and Cookie,! Tickets and an additional 50 % fee for the tickets which is understandable, if true, my and... People think they 're going to a show with the same tickets twice on their site sure your account is. Fans whove experienced issues, we know this isnt an ideal experience got my payment and! And send their sold tickets but dont have them anymore that was postponed original... And send their sold tickets but dont have them anymore devils game on.... The same tickets their buyers this issue as it pertains to StubHub.. Most frequently stubhub unable to fulfill although not always, be able to get the sale, which is a! This is legal first offer, list the ones you have replacement tickets on StubHub watch. Build these relationships back, they said sections are blank, click the pencil next to addresses! I 've kept pushing the dispute, do n't know StubHub was that low hi, did ever. User agreement, Privacy notice and Cookie notice, customer service all the way you register and to! Or StubHub that would be less than the penalty, got my payment, spend. A scammer or they they never really care about the its seller computer and even commisioned a debt to.

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